You want it done when?

Orrin Woodward and myself think alike.

Leaders make a habit of under-promising and over-delivering. The goal is not to satisfy, but amaze your customers.

As a Mayor I under-promised all the time. If a project was scheduled to be complete next week I said two weeks. I especially under-promised when I had little control over when/how something would happen.

And yes, the customers (citizens/taxpayers) were always amazed when there was an over-delivery on my promise.

After all,  how often does any politician over-deliver!

This entry was posted on Friday, July 3rd, 2009 at 4:30 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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